Estimated shipping time is 4 to 7 working days. After placing your order, please allow 4-7 working days for us to prepare, ship and deliver your order.
Damage & Return
We work extremely hard to ensure that your order arrives complete, accurate, and damage-free. Nonetheless, damage can occur during transit. With that, there are some things you should know if in the rare chance your order arrives damaged.
If items are damaged or short for an order, please take action immediately by marking this information on the delivery receipt. If damages are not notated on the delivery receipt, it is hard for us to take responsibility for replacements based on the fact that there will be no recourse when attempting to file a claim on your behalf.
In case of any types of damage/dent please:
- Take photos of the pallet(s) immediately upon delivery by the carrier
- Inform the driver of the issue and ensure driver signs off on damage
- Identify exact quantities for replacements
- Notify us within 24-48 hours or call/email Client Support at: (612) 462-8720 / info@AgoraSupply.com
Returns. All goods supplied by seller pursuant to the sales order are a final sale. No refunds, returns, cancellation or exchanges shall be allowed if the goods get received damaged/dent free.
Warranties Seller warrants only that the goods delivered by seller will be new and materially conform to the manufacturer’s specifications identified on the sales order. For all other claims regarding the goods, buyer’s sole remedy shall be a claim under a warranty, if any, provided by the manufacturer of the goods. Buyer confirms that buyer has requested and reviewed any and all information it deems necessary to determine that the goods are satisfactory for buyer’s intended purpose.
Cancellation or Modification of Order. Buyer may not cancel or modify any order accepted by Seller, unless Seller consents in writing to such cancellation or modification (acting in Seller’s sole and exclusive discretion) and Buyer pays Seller for all damages incurred by Seller due to such cancellation. Seller shall have the right to make partial deliveries and to ship up to forty (40) days in advance of shipping date.
We offer good, old-fashioned customer service. Call us at (612) 462-8720 for any inquiry, we have operators available 24/7. When you speak to one of us, we will be knowledgeable, friendly, courteous, and respectful. We handle every order as expeditiously as possible and pack it with great care. We write every product description with as much detail as is available to us in order that you can make an informed decision.
If you are unable to reach us during our operating hours, please email us at Office@AgoraSupply.com and we will write you back promptly. If you prefer, leave your phone number and the time you want us to return your call.
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